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I'd been operating under the impression I had a dentist's visit tomorrow, what with having made the appointment a week ago, but I checked and there's no indication of it whatsoever. I've made another for next Monday, and if that one's passed, I'm going to disavow any further attempts to use the patient portal and simply call them.
I'm not horribly upset about it - everything's fine, it's a routine cleaning and checkup - so much as I'm disappointed in the whole enterprise around patient portals and online systems. Sometimes a set of standards needs to be implemented ahead of time. In one of my gigs, I'm helping someone organize several decades worth of papers, and before we got started, I asked her what she needed to keep track of and what was important, so we could tailor the personal filing system to her own needs. True, it might come out as simply chronological or alphabetical, but better to decide that beforehand than change to it halfway through. So much of digital recordkeeping, especially medical records, is a farce in terms of data and information management.
I'm not horribly upset about it - everything's fine, it's a routine cleaning and checkup - so much as I'm disappointed in the whole enterprise around patient portals and online systems. Sometimes a set of standards needs to be implemented ahead of time. In one of my gigs, I'm helping someone organize several decades worth of papers, and before we got started, I asked her what she needed to keep track of and what was important, so we could tailor the personal filing system to her own needs. True, it might come out as simply chronological or alphabetical, but better to decide that beforehand than change to it halfway through. So much of digital recordkeeping, especially medical records, is a farce in terms of data and information management.
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It's absolutely frustrating and when I have phone numbers, I prefer to call because a human can understand a problem and offer me solutions. A computer will just keep looping back to "no, try again".